Delivery and Shipping
Ahoy there!
Jajone products usually run in small batches or are custom made to order for personalised products. We directly produce your order according to your specifications and usually ready for dispatch within 5 working days.
Every item will be carefully checked and hand-packed by us before shipping.
Singapore Shipping
For domestic orders, generally it takes 4-7 working days after we shipped out for your package to arrive. Delivery times are estimated only and are not guaranteed.
Please note that we only ship out on weekday and we do not ship out on weekends or public holidays.
A S$7 flat shipping fee will be charged for orders below S$90. Free shipping for domestic orders above S$90. Orders that include in-stock items and personalised items will only be shipped once the personalised items produced.
Kindly ensure that your shipping address is accurately entered in your order to prevent any delay in shipping or lost packages. Do note that should there be a need to re-deliver due to inaccurate/incomplete information provided, an additional shipping fee of S$7 will be charged.
For enquiries, feel free to contact us at hello@jajone.com.
Self Collection
You may opt for self collection at our Jajone Living HQ (No.1 Fifth Lok Yang Road, Singapore 629753; Mon-Fri 9:00AM-6:00PM, Sat 9:00AM-1:00PM)
Once order is placed, please allow for 5 working day to process and prepare order for Self Collection. Once it is ready for collection, a message will be sent to your contact number or email to notify you. Please email us at hello@jajone.com or chat with us via website helpdesk to book your collection.
Local Assembly Service via Jajone Delivery Team
We provide local assembly service via booking after your order are ready for dispatched. Please email us at hello@jajone.com or chat with us via website helpdesk for quotation and to book your collection.
International Shipping
Chat with our customer service via our website helpdesk or contact us at hello@jajone.com with the product and shipping address. Thereafter we will give you a shipping quotation and approximate shipping time. Please note that any taxes or duty imposed by the country's Immigration (at the discretion of the Authorities) if any is entirely payable to the recipient. You may wish to call the immigration authority to check on customs clearance before you proceed with your order. Jajone Living will not issue refund for goods held by customs.